No Cash Refunds. Refunds will be in the form of a Body Spa credit towards any service or product.

Unfortunately we don’t accept USED product returns due to break outs or client dissatisfaction (smell, feel, etc) We always suggest testing out a product to make sure that there is no reaction or irritation by purchasing a trial pack $1, or trying out our testers on a area that will not be washed for 24 hours. 
Break outs can be caused by numerous factors such as stress, diet, hormones, and environment. Therefore there is no way to determine if the product was the actual cause of the break out.
You can bring back any unused product and use that towards the exchange of another product or towards any Body Spa service.

To ensure a serene environment for our guests, children are not permitted in the spa unless they are receiving a service and are accompanied by an adult.

Sauna & Tea Service are not offered after 6:45 pm, Tuesday-Thursday and 4:45 on Friday & Saturday
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Please arrive at least 15 minutes prior to your scheduled appointment.
 If you arrive late for your scheduled appointment and the therapist has another client waiting for his or her next appointment, we will have to shorten your treatment to ensure that the next guest’s scheduled service will not be delayed.

GROUPON POLICY FOR FACIALS (READ CAREFULLY) 

You MUST first purchase through the Groupon Company before scheduling at Body Spa. Please provide to the receptionist or if scheduling online (type info in Special Requests), your Groupon voucher number (without the letters, under the barcode) and expiration date. Groupons are for New Clients Only or Established Body Spa Clients trying this service (European Facial) for the first time.
You can purchase your choice of 1-(3) pack of European Facials or 1- Single European Facial whichever is available and not sold out. If you purchased a (3) pk of European Facials, only 1 person can be seen for this pkg. It cannot be split between different people.
After your first purchase, you will be ineligible to purchase any other Groupon European Facial’s. If another purchase has been made after your first Groupon purchase, you can call Groupon Customer Service for a refund or gift your second purchased Groupon to a friend or family member who has not been seen for a European Facial at Body Spa.

GROUPON POLICY FOR MASSAGE (READ CAREFULLY)
You MUST first purchase through the GROUPON company before scheduling. Please provide to the receptionist or if scheduling online (type info in Special Requests), your Groupon voucher number (without the letters, under the barcode) and expiration date.  Groupons are for New Clients Only or Established Body Spa Clients trying this service (Massage) for the first time. (Pregnancy Massage is not included in the Groupon Special)
 You can purchase your choice of 1-(3) pack of Massage’s or 1- Single Massage, whichever is available and not sold out. If you purchased a (3) pk of Massage’s, only 1 person can be seen for this pkg. It cannot be split between different people.
 After your first purchase, you will be ineligible to purchase any other Groupon Massage’s. If another purchase has been made after your first Groupon purchase, you can call Groupon Customer Service for a refund or gift your second purchased Groupon to a friend or family member who has not been seen for a massage at Body Spa.

Last minute Cancellation or No Show Policy


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Your time and ours is valuable; other than urgent reasons a 24 hour cancellation notice is appreciated. For late cancellation or no show appointments an additional $25 service fee to cover therapist time for the appointment that was reserved just for you will be charged on your next scheduled appointment date.If you have a Gift Certificate or Groupon, this fee will be deducted.

Please call 425-948-7775 for questions or assistance.

To enhance your experience and that of others, please turn your cell phone off or to silent. Please refrain from wearing jewelry to the spa. Body Spa is not responsible for lost jewelry or any other items.

Thank you

. We look forward to seeing you!