We also cannot permit children or more than one guest in the lobby at a time to comply with social distancing policies. A mask or face covering must be worn at all times when not receiving a service-NO EXCEPTIONS. “

Forms of Payment:

Cash ~Visa ~Mastercard ~Discover

Spa Finder ~ Spa Wish ~ Spa Week ~ Body Spa Gift Certificates

Late Cancellation Notice and No Show Policy

Your time and ours is valuable; other than urgent reasons a 24 hour cancellation notice is required to cancel your appointment. If you do not cancel the appointment 24 hours in advance a fee of 50% of your full service price will be charged to your form of payment on file, this fee covers the time of the service provider and the inability to schedule an appointment on such short notice. Thank you for your understanding. 

For Tuesday appointments you are required to cancel through our automated text messaging system or leave a voicemail no later than 8 PM Monday evening to avoid a 50% charge of your service to your payment on file-this includes any gift cards that are used towards your appointment as a form of payment as well. 

Refunds and Product Return Policy

We do not offer cash refunds. Any refunds that cannot be credited back to a credit or debit card through our online booking system that were used as a form of payment for services or products purchased will be refunded in the form of a credit that can be used for future services or products provided by Body Spa. 

Unfortunately we do not accept USED products due to break outs or client dissatisfaction (smell, feel, etc.) Only manufacturing flaws in the product will be accepted for returns or exchanges by Eminence Organic Skincare Company. If you are unsure of allergies or sensitivity we recommend that you purchase a trial size of the product to take and test at home before purchasing the full size of product. Breakouts can occur due to stress, diet, hormones and environment. Therefore there is no way to determine if the product was the actual cause of the breakout. 

Gift Certificates

You can purchase gift certificates online at www.BodySpaOnline.com or at the front desk. Gift certificates of any kind cannot be used to purchase Body Saver packages or Wellness Memberships. 

    Last minute Cancellation or No Show Policy 

    • Your time and ours is valuable; other than urgent reasons a 24 hour cancellation notice is appreciated. For late cancellation or no show appointments an additional $25 service fee to cover therapist time for the appointment that was reserved just for you will be charged on your next scheduled appointment date.  If you have a Gift Certificate this fee will be deducted.

    Please call 425-948-7775 for questions or assistance.

    • To enhance your experience and that of others, please turn your cell phone off or to silent. Please refrain from wearing jewelry to the spa. Body Spa is not responsible for lost jewelry or any other items.

    Thank you. We look forward to seeing you!